Technology Lifecycle Management and Solutions
for
Customer Premise Equipment
ISO 9001:2015 Certified, integrated CPE repair and solution provider with a nationwide network.
STBs & Home Media Gateways to Broadband & data communication equipment, networking devices and VSAT terminals
Unique and proprietary “cloud-based” collaborative software platform to support clients and their customers
ABOUT US
Spyke Technologies Private Limited (“SpykeTech”) is a technology lifecycle management company for Customer Premise Equipment (“CPE”). SpykeTech provides an end-to-end platform for repairs, maintenance and management of CPE devices for the media & entertainment, telecommunications, networking and digital equipment industries.
SpykeTech supports B2B and B2C CPE – including Set Top Boxes (STBs), Broadband & data communication equipment, home media gateways, networking equipment and VSAT modules.
SpykeTech’s expertise encompasses the gamut of hardware repairs, software upgrades, product enhancements, and lifecycle monitoring. Our service proposition is to eliminate the logistical cost and time impact of CPE downtime to your business using technology and human expertise. We achieve this using SpykeNet , our proprietary Cloud based technology.
SpykeTech is also an authorised reseller of Headend equipment as required to handle the receipt, encryption and delivery of HITS signal and other free-to-air (FTA) channels as may be required by the cable operators to downlink the “NXTDIGITAL” signals delivering 660+ digital quality HD and SD channels over satellite.
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SpykeTech is one of the leading companies in India for sale of digital broadcast and cable equipment.
Support clients’ and their customers with a nationwide network of CPE collection, repair and maintenance facilitie
Harness technology to help clients’ manage their CPE more efficiently – to bring in inventory control efficiencies and thereby cost-reduction in operation
Support clients’ with offering their customers faster Turn-Around-Times and ensure minimal churn
WHY SPYKETECH?
1. Sophisticated Technology
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• SpykeTech provides customers with a single-window end-to-end service for managing their CPEs efficiently across India. The service takes away the hassles and costs a customer bears not only in managing their CPE devices and costly inventory; but equally in coordinating the complexities of reverse logistics and dealing with multiple repair networks in multiple locations.
• The SpykeTech service offering is flexible to suit a client’s needs whether it be providing DropBoxes to support remote areas to designing and offering customized B2B AMCs for a customer’s subscriber.
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2. Next Generation Platform
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• SpykeTech uses a powerful and proprietary “cloud-based” collaborative software platform SpykeNet to support clients and their customers across India.
• SpykeNet provides real-time information to generate daily dashboards and an array of reports can be processed – giving clients greater control over cost of operations.
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• Clients can easily manage “in warranty”, “out-of-warranty” and “a-la carte” cases effectively; eliminating costly leakages in the system.
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3. Sophisticated Technology
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• SpykeTech’s ISO 9001:2008 certified Service Centres have flexi-tech bays to support multiple types of CPE products – whether it be STBs, VSATs, switches, optical nodes, networking devices or broadcast equipment.
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• All repair & refurbishment bays are equipped with the latest Test, Measurement & Repair equipment – and can perform L1 to L4 repairs.
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• L4 Level BGA SMD component rework is done on specialized international-standard BGA rework stations.
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• As a commitment to quality - refurbished devices are soak tested for 8-12 hours before a rigorous QC test that includes quality checks for Signal, Audio and Video quality.
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4. Integrated National Reverse Logistics
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• SpykeTech covers India through an integrated network of high-capacity “Service Centres” and “Drop Boxes” in all major cities in the country. All the Service centres and DropBoxes are equipped to support real-time CPE management through SpykeNet.
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• SpykeTech supports various client models – ranging from “24-hour Express Delivery” services to “Instant Warranty Replacement” – at specified locations.
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• SpykeTech boasts a national logistics network to support clients with customers that are even “out of the grid”.
5. Universal Payment Mechanisms
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• SpykeNet is integrated with leading payment gateways for cash-less and on-line business management.
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• All SpykeTech locations are POS-enabled and have multiple payment modes for hassle-free transactions.
6. Strong Client List
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• In a short span of time, SpykeTech has established itself as a premier service and support partner for leading customers in India – including digital distribution platforms like DTH, HITS & cable; VSAT service providers, Broadcast equipment OEMs, and ISPs.
NATIONWIDE
National Platform
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SpykeTech covers India through an integrated network of “DropBoxes”, and “Repair & Maintenance” facilities – all equipped to support real-time CPE management through SpykeNet, which has a national logistics network to support “Off-the-Grid” clients.
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SERVICES
Customer Premise Equipment
ISO 9001:2008 certified, SpykeTech supports repairs, service and support for B2B and B2C CPE – ranging from Broadcast Equipment (Video Servers, Signal Processing & Compression equipment), Digital Video Delivery Devices (STBs, Home Media Gateways), to Broadband & Data Communication Equipment, Networking Devices (Routers, Switches, Firewalls) and VSAT system.
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SpykeTech is trained and well equipped to handle critical equipment and components in the Broadcast technology chains like Professional IRDs, Digital Encoders, Video Servers, Audio Equipment and Compression Equipment.
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SpykeTech has installed capacities to repair Digital Delivery Devices like Set Top Boxes (STB) and Home Media Gateways irrespective of the brand and model. The SpykeTech team is trained at global OEM facilities to perform services and repairs ranging from L-1 to L-4 levels. Services range from Software Upgrades, active and passive component repairs to device refurbishment and complex BGA-based repairs.
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With its fully equipped repair centre at Noida with specifically modified infrastructure and trained manpower for repairs of VSAT CPE, SpykeTech has the ability to conduct both non-BGA and BGA repairs on specialized international-standard BGA rework stations for all the VSAT receiver components including – Satellite Terminal or IDU Modem, Power Adaptor, BUC and LNB.
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With its latest state of the art technology, SpykeTech has the capability to repair and maintain Network Equipment – like Routers, Switches and Firewalls. It’s state of the art Noida facility is equipped to handle all requirements of Broadband & Data Communication Equipment.
CONTACT US
Would you like additional information about our repairs and other related services?
Or would you like to be part of the exciting team at SpykeTech? Reach out, we’d be happy to hear from you.
SPYKE TECHNOLOGIES PVT. LTD.
Ground Floor, C-181, Sector - 63
Noida 201307 (U.P.), India
Phone: +91 120 498 5252 / +91 120 498 5656
Email: sunil@spyketech.com
Digital Headend And Broadcast Equipment Sales
“Headend-in-the-Sky” or HITS is the latest digital broadcasting platform and the new way of digital television viewing. It is a combination of Cable and DTH technologies, wherein digital television signals are provided to the Local Cable Operator through satellite, who has the technology in the form of “Cable Operator Premises Equipment” or COPE to bring the best of television entertainment to your homes.
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NXTDIGITAL Limited, a part of Hinduja Group is India’s premier and only integrated digital television services provider in India, which is based on the revolutionary Headend-in-the-Sky or HITS platform. NXTDIGITAL Limited combines the benefits of cable and DTH technologies to provide a world class TV viewing experience with it’s superior technology, amazing picture quality, immaculate support services and 660+ digital quality SD & HD channels over satellite.
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SpykeTech is proud to be a part of this journey as an authorised reseller of Headend equipment (COPE) required to handle the receipt, encryption and delivery of HITS signal and other free-to-air (FTA) channels as may be required by the cable operators to downlink the “NXTDIGITAL” signals over the satellite. In addition to sale of headend equipment, SpykeTech is also one of the leading companies in India for sale of digital broadcast and cable equipment in India.